Bocoeur® — Policies

Returns & Exchanges

Last updated: July 23, 2026

Every Bocoeur tee is printed for you after you order it — nothing sits in a warehouse waiting. That does not take away any of your rights as a shopper, and we would rather you ended up with something you actually wear.

You have 14 days to change your mind

If you bought as a consumer, you may cancel your order for any reason within 14 days of the day your parcel arrives. You do not need to give a reason. Just email hello@bocoeur.com with your order number and tell us you would like to return it.

Once you have told us, you have a further 14 days to send the item back.

Wrong size? Try an exchange first

Message us before you post anything back. Nine times out of ten the problem is a size, and we would much rather print you the right one than take your money back. Email hello@bocoeur.com with your order number and the size you actually want — it is usually the fastest and cheapest fix for both of us.

Have a look at the size guide on the product page first. Every measurement there comes straight from the garment, taken flat, in centimetres.

How to send something back

  • Email hello@bocoeur.com with your order number — we reply within 1–2 business days.
  • Pack the item as you received it, with any tags still attached.
  • Send it to: Bocoeur — Arnaud Boone, Gaverlandstraat 48, 9031 Drongen, Belgium.
  • You pay the return postage. We recommend a tracked service — until it reaches us, the parcel is your responsibility.

Items must come back unworn, unwashed and in their original condition. You are welcome to try a tee on the way you would in a shop, but if it comes back visibly worn or washed we may reduce your refund to reflect the loss in value.

Your refund

We refund within 14 days of the returned item reaching us, to the same payment method you used. That includes the standard delivery cost you originally paid. If you chose a faster delivery option, we refund the standard rate rather than the upgrade.

If something arrives wrong — that one is on us

Damaged, defective or misprinted? Do not post it back. Email hello@bocoeur.com within 30 days of delivery with your order number and a photo of the problem. We will send a replacement or refund you, free, and you will usually not need to return anything at all.

The same goes for a parcel that is lost in transit — tell us and we will chase it and put it right.

Questions before you buy

If you are unsure between two sizes, ask. Email hello@bocoeur.com and we will tell you honestly which one to take. It saves you a return and it saves us printing a shirt twice.